SHIPPING & LOGISTICS
How long does shipping take?
Orders are processed within 24 hours. Standard delivery typically takes 5–9 business days, depending on your location.
Do you offer international shipping?
We currently ship to the US, Canada and UK.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package at any time using our Order Tracking page.
What if my package is delayed?
Delays can happen due to customs, weather, or high-volume periods. If your package hasn’t arrived within the expected timeframe, contact our support team and we’ll assist immediately.
What courier do you use?
We work with trusted logistics partners and local postal services to ensure fast and reliable delivery.
RETURNS & WARRANTY
What is your return policy?
We offer a 30-day risk-free return window for unused and undamaged products. If you’re not satisfied, simply contact us to start the return process.
Do you provide refunds?
Yes. Once the returned item is inspected and it is found defective, we will issue a full refund to your original payment method.
Who pays for return shipping?
In most cases, if the item is arrived damaged or incorrect, we'll cover the return shipping cost.
What if my backpack arrives damaged?
If your item arrives damaged or defective, contact us with photos within 48 hours and we’ll replace it at no cost.